Privacy Policy

1. Introduction

Welcome to MyCourie, a multi-tenant fleet management and logistics software-as-a-service (SaaS) platform operated by Tate Ellis Technologies LLC ("we", "us", "our").

This Privacy Policy describes how we collect, protect, process, and store operational telemetry, account details, and geolocation tracking data from courier services (our "Tenants"), their dispatchers, drivers, and customers. By using the website or mobile application, you consent to the data practices described herein.

2. Geolocation Tracking (GPS Data)

Real-time location data is a core operational requirement of the MyCourie logistics platform.

Our mobile application collects real-time geolocation coordinates from active delivery drivers to optimize routes, calculate accurate ETAs, and display live tracking telemetry on dispatch consoles.

• Foreground & Background GPS: In accordance with Apple App Store and Google Play guidelines, background location tracking operates strictly while a driver is clocked in and assigned to an active route.
• Offline Tracking: In offline or low-signal delivery zones (such as hospital basements or rural corridors), coordinates are logged locally on the mobile device and automatically synchronized to our cloud database once network connectivity is restored.
• Strict Off-Duty Privacy Policy: Geolocation tracking is strictly deactivated when drivers log out, clock out, or mark themselves as "Off-Duty". Drivers may adjust or revoke location tracking permissions in their mobile operating system settings at any time, which will limit live dispatching capabilities.

3. Data Security, Isolation & Zero-AI Training Guarantee

• Row Level Security (RLS): All operational data is strictly segregated by tenant (service_id) using PostgreSQL Row Level Security. Authenticated team members only access data belonging to their assigned organization.
• Encryption Standards: Data is encrypted in transit using Transport Layer Security (TLS 1.3) and at rest utilizing AES-256 encryption across all cloud hosting providers.
• Zero-AI Training Guarantee: Your delivery manifests, customer rosters, specimen counts, and GPS coordinates are strictly private property. We NEVER sell, share, or disclose your operational data to public artificial intelligence models, nor do we use your data for machine learning model training.

4. Information We Collect

We collect only the information necessary to provide logistics, dispatching, and billing functionality:

5. Third-Party Service Processors

To provide robust cloud infrastructure and compliant financial capabilities, MyCourie securely integrates with vetted third-party enterprise providers:

6. Mobile Information Privacy & Anti-Spam Commitment (SMS / 10DLC Policy)

• Zero Marketing Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Strictly Operational Usage: Mobile phone numbers collected via inbound dispatch lines or user registration are used exclusively for direct operational communications, including:
  • Inbound Will-Call order placement and interactive order previews
  • Delivery status notifications, driver arrival alerts, and completion receipts
  • Two-factor authentication codes and urgent dispatch alerts
• Opt-Out & Data Deletion: Any recipient may opt out of SMS communications immediately by replying STOP to any message received from a MyCourie dispatch number. You may also request deletion of your phone number from our systems by contacting admin@tateellistech.com.

7. Contact & Inquiries

If you have questions regarding this Privacy Policy or wish to exercise data access/deletion rights, please reach out via our Support & FAQ Page or contact our administration team directly at admin@tateellistech.com.